Adding a shared mailbox in Outlook Web Access (OWA) allows multiple users to manage emails sent to a common email address. If your organization has granted you access to a shared mailbox, you can add it to OWA using Google Chrome or any other web browser by following these simple steps.

Why Use a Shared Mailbox?

A shared mailbox allows multiple users to send and receive emails from the same email address (e.g., support@yourcompany.com). It’s a great tool for teams handling shared responsibilities like customer support or sales.

Step 1: Open Outlook Web Access

1. Open your web browser of choice (we’ll use Google Chrome for this example) on your computer.
2. Go to Outlook Web Access.
3. Sign in with your Microsoft 365 account that has access to the shared mailbox.

Step 2: Add the Shared Mailbox

1. In the left navigation pane, right-click on your Inbox or your email address.
2. Click “Add shared folder” or “Add shared mailbox” (depending on your Outlook version).
3. In the pop-up box, type the email address of the shared mailbox.
4. Select the mailbox from the list and click “Add”.

Step 3: Access the Shared Mailbox

Once added, the shared mailbox will appear in your folder list on the left side. Click on the shared mailbox to access its inbox, sent items, and folders.

Alternative Method: Open as a Separate Mailbox

If you prefer to open the shared mailbox in a new tab:

1. Click on your profile picture (top-right corner).
2. Select “Open another mailbox”.
3. Enter the shared mailbox email address and click “Open”.
4. The mailbox will open in a new Chrome tab.

Final Notes

If the mailbox does not appear, try refreshing Chrome or signing out and back into OWA.

You must be granted access by your Microsoft 365 administrator before adding the shared mailbox.

Shared mailboxes do not require separate login credentials — your own Microsoft 365 account provides access.

If all this is still not allowing you to see the shared mailbox, send an email to support and we’ll see what we can do to help!