Our IT Support Services have been designed with small businesses in Kent in mind. We understand that you are looking for a value for money and service that ensures your computers are fast, up to date and secure.
Based in Sandwich in Kent we have been supporting businesses of all sizes for the last few years and continue to grow.
Why should you choose us? At Highway we have designed the business specifically for small businesses. We have over 50 years combined experience in IT Services so we know a thing or two about what most small businesses actually need.
If you only have 1 PC or 100 we are able to help you and provide you with a cost effective service that gives you that peace of mind to be able to concentrate on growing your business.
You just want it to work, we get it, we also know how frustrating it is when you are reluctant to call the IT guy when you have no idea how much it is going to cost or how long it's going to take. Our packages are designed to be fair and give you exactly the level of support you need for the size of your business.
This package is for those who want to know that that absolute peace of mind that their data is backed-up, Computers are protected, monitored and up to date and therefore compliant. They also want access to a support desk for when things are not working as they should.
This package includes access to the support desk and you can raise an unlimited amount of tickets and the first 15 minutes of each ticket is included in the costs. Any further time required is charged in 30 minute blocks at a reduced rate of £12+VAT for each 30 minutes.
We close 98% of all tickets in less than 15 minutes.
We also dont tie our clients into long term contracts and offer this service on a 30 day rolling contract.
All Inclusive IT Support
This package is for those that want that all inclusive experience. Everything in the peace of mind package is included but with no time limits on tickets. So truly unlimited IT Support for those who want to know whatever happens its all covered
This means when you log a ticket with us no matter how long it takes its all included. This package is very popular with our clients who just want to know that IT is a fixed cost when it comes to support.
Also included in our All Inclusive package is quarterly review meetings and a password manager for each user on support.
The Password Manager is a true life saver and means you can control and manage all company passwords securely.
All of our packages have managed Antivius included which means you do not have to purchase it separately or worry about keeping it up to date. We manage this as part of the service.
Backup
Every one of our IT Support packages includes unlimited cloud based backup. This gives you the complete peace of mind that all of your key files are backed up, safe and secure.
24/7 Monitoring
All the time your PCs and Laptops are on we are monitoring them to ensure they are working at their best. This also means we can fix issues before they become a problem and all in the background so you can carry on working.
IT Support
Our Support Desk is available Monday to Friday 9-5:30 as standard. If you are on any of our current support packages then you can contact the IT Support Desk for anything technology related as many times as you need. The best way to raise a support ticket is to simply email support@hibits.co.uk
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support@hibits.co.uk
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