IT Support That Works as Hard as You Do
From day-to-day helpdesk queries to complex infrastructure challenges, Highway Business Services provides responsive, jargon-free IT support for businesses across Kent and the UK. We keep your systems running so you can focus on what matters.
IT Support Plan Finder
Answer 3 quick questions and we'll point you to the right tier.
1. What level of support availability does your team need?
2. What's the main thing you need IT support for?
3. What's your priority for IT spend?
We found your perfect plan!
Based on your answers, we recommend:
Basic
- AI Helpdesk Chatbot
- Desktop / Laptop Backup
- 24/7 Asset Monitoring
- Website Hosting
- Online Training & Knowledge Base
Essentials
- Everything in Basic
- Business-Grade Antivirus
- Managed Software Updates
- Unlimited Remote Support
- 9am-5pm Mon-Fri Cover
- 10-Minute Response SLA
Peace of Mind
- Everything in Essentials
- 24/7 Cover, 365 days a year
- Microsoft 365 Management
- Google Workspace Management
- Network Support Included
- 10-Minute Response SLA
- Priority Engineering Queue
Choose Your Plan
Straightforward IT support pricing - no hidden costs, no padded contracts.
Pick a plan, add your user count and any security extras, and see the full monthly cost before you send it.
What's included in each tier
A full breakdown of every service area, so you can see exactly which tier fits.
Support
Response times, coverage, on-site| Feature | Basic | Essentials | Peace of Mind |
|---|---|---|---|
| 10-minute SLA response on all tickets | Not included | Not included | Included |
| Dedicated engineersHuman engineer time, not just self-serve tools | + Optional extraAI chatbot only. Engineer escalation is billed per hour. | Included | Included |
| On-site support | + Optional extra | + Optional extra | + Optional extraCan be baked into a custom Peace of Mind contract. |
| 24/7 monitoring | Included | Included | Included |
| User onboard and offboard | Not included | Included | Included |
Security
Endpoint, network, identity, human layer| Feature | Basic | Essentials | Peace of Mind |
|---|---|---|---|
| Endpoint protection | Included | Included | Included |
| Update and patch management | Included | Included | Included |
| Email filtering and phishing defence | Not included | + +£3/user/moRequires the Cyber Security add-on. | + +£3/user/moRequires the Cyber Security add-on. |
| Identity and MFA management | Not included | Included | Included |
| Simulated phishing campaigns | Not included | + +£7/user/moRequires the Cyber Security add-on. | + +£7/user/moRequires the Cyber Security add-on. |
Microsoft 365 and Google Workspace
Tenant admin, licensing, backup| Feature | Basic | Essentials | Peace of Mind |
|---|---|---|---|
| Tenant administration | Not included | Included | Included |
| Licence optimisationReviewed on a monthly cycle | Not included | Included | Included |
| SharePoint administration | Not included | Included | Included |
| M365 backup | Not included | + Optional extraOptional add-on. | + Optional extraOptional add-on. |
Strategy and Other
Reporting, procurement, planning| Feature | Basic | Essentials | Peace of Mind |
|---|---|---|---|
| IT Service and Security Overview ReportDelivered monthly | Not included | Included* | Included* |
| Asset Hardware Roadmap and BudgetingPart of the Overview Report | Not included | Included | Included |
| Compliance support | Not included | + Optional extraOptional add-on. | + Optional extraOptional add-on. |
| Line-of-Business app support | Not included | Included | Included |
| IT procurement | Included | Included | Included |
| Vendor management | Not included | Included | Included |
* The Overview Report is highly comprehensive. Some sections rely on additional licensing or tooling and may not be available to every customer, we’ll always confirm the scope up front.
Optional Extras
Add-ons that can be layered onto our paid tiers to fill specific gaps in your setup.
HaaS: Refurbished Device
A refurbished device (laptop or desktop) paid off across your contract. Renew to always run on up-to-date hardware.
HaaS: New Device
A brand-new device on the same rolling-refresh basis. Subject to availability and current market pricing.
Email filtering and phishing defence
Automated filtering of spam, spoofing and malicious links before they hit user inboxes.
Simulated phishing campaigns
Realistic test emails sent to your team, tracked in a report, turning humans into a stronger security layer.
M365 backup
Independent third-party backup of your Microsoft 365 data (email, OneDrive, SharePoint) with granular restore.
Compliance support
Guided help meeting sector-specific requirements (ISO 27001, DSPT, Cyber Essentials, etc.). Scoped per engagement.
On-site support
Boots-on-the-ground engineer visits for hands-on installs, break-fix, or planned works.
Ready to get started?
Pick the package that fits and we'll be in touch to get you set up.
What Our IT Support Covers
Coverage varies by tier - look for the badge on each card to see which plan includes it.
Helpdesk Support
Fast, friendly support for your team when things go wrong. Password resets, software faults, account issues - resolved quickly with no jargon.
Remote IT Support
Most issues get resolved without us setting foot in your office. Secure remote access lets us diagnose and fix problems in real time, wherever your team is working.
Business-Grade Antivirus
Active antivirus protection across your devices, with managed definition updates and threat alerting. AV protection scales with your plan.
Managed Software Updates
We keep your operating systems and key apps patched and current, closing the security holes that come from out-of-date software.
Microsoft 365 Management
End-to-end M365 management - user licences, mailboxes, Teams, SharePoint, conditional access, security baselines. We run it so your team does not have to.
Backup & Disaster Recovery
Automated desktop and laptop backups on Basic, full business backup and recovery planning on higher tiers. If the worst happens, we get you back on your feet fast.
On-Site Support
When hands-on help is needed at your premises, we arrange dedicated on-site visits or scheduled engineer time. Quoted separately based on need and travel.
Cyber Security
Email security, endpoint protection, awareness training, and managed monitoring. Our Cyber Security service is a dedicated product - see plans from £3 per user per month.
IT Procurement & New Setups
Need new hardware, a fresh laptop deployed, or a new office setup? We advise on what to buy and configure it for you. Our support contracts cover existing devices - new procurement and setups are quoted separately.
Real engineers. Fast response. No ticket black holes.
Every ticket you raise reaches our UK-based engineering team - not a single helpdesk operator and not an offshore call centre. We cannot promise every fix is instant (some problems genuinely take time to diagnose properly) but you will never sit in silence wondering if anyone is looking at it.
- A full team of UK-based engineers, not a one-person helpdesk
- Business-hours cover (9-5) on Essentials, 24/7 on Peace of Mind
- 10-minute response SLA included on Peace of Mind
What Our IT Support Clients Say
Our previous IT provider would take days to respond to urgent issues. With Highway, we get a real person on the phone within minutes - every single time. Genuine game-changer for a small business that cannot afford downtime.
Mark T., Operations Director, Folkestone
Peace of Mind plan has saved us countless times. 24/7 cover means we are not panicking when something breaks over a weekend or bank holiday. Worth every penny for the predictability alone.
Sarah B., MD, Maidstone
Switched from a national MSP to Highway 18 months ago. The difference in personal attention is night and day - they know our setup, our team, and they actually answer the phone when we call.
James W., Practice Manager, Canterbury
Frequently Asked Questions
What types of businesses do you support?
How quickly do you respond to support requests?
Do you offer different levels of support?
Can you support our existing systems, or do we need to switch everything over?
Do you provide IT support remotely or only in Kent?
What happens if something goes seriously wrong out of hours?
Can you help if we have been hit by a cyberattack or ransomware?
How do we get started?
Quickly check the monthly cost of any package you're interested in. Enter a few details and get a quote!
Prefer to chat first? Our team is available Monday to Friday, 8am to 6pm.
Call 01227 640547Pick a time that suits you for a no-obligation 30-minute discovery call with the team
Book a Slot