Technology That Works as Hard as Your Clinical Teams

Q: Do you have experience working within NHS and primary care environments?

Yes. We work with GP practices, primary care networks, and community health organisations and have a solid understanding of clinical workflows, NHS procurement considerations, and the compliance landscape - including the Data Security and Protection Toolkit (DSPT) and NHS GDPR obligations.

Q: Can you support our EMIS Web or SystmOne setup?

We provide support around EMIS Web and SystmOne environments, including connectivity, device configuration, user access management, and integration troubleshooting. We work alongside your clinical system account managers and ICB ICT teams where relevant.

Q: How do you handle data security and patient confidentiality?

Patient data security is central to everything we do in primary care. We operate in line with NHS DSPT standards, UK GDPR, and NHS Digital guidance. All staff involved in NHS work are appropriately trained, and we can provide supporting documentation for your own DSPT submission.

Q: Can you help us with our Data Security and Protection Toolkit (DSPT) submission?

Yes. We can support your DSPT submission by helping you assess your current position, identify evidence gaps, implement required controls, and maintain the documentation needed for annual renewal. We work with practices that are completing this for the first time as well as those looking to improve their score.

Q: We're a small single-handed practice - is managed IT support affordable for us?

Absolutely. We support practices of all sizes, from single-handed GPs to large multi-site PCNs. Our services are priced to reflect the scale and complexity of your environment, and we'll always be transparent about costs before anything is agreed.

Q: Can you help us automate appointment booking or reduce our phone call volume?

Yes. We design and implement AI-assisted automation workflows that can handle appointment reminders, rescheduling requests, routine patient communications, and administrative tasks - reducing inbound call volume and freeing up reception staff without removing the human element where it matters most.

Q: What happens if we have a critical IT failure during a clinical session?

Our managed support agreements include priority response arrangements for critical system failures during clinical hours. We aim to provide immediate remote triage and, where required, escalate to on-site support as quickly as possible. We'll agree specific response time commitments with you as part of your support contract.

From GP surgeries and PCNs to community health services, we deliver secure IT support and intelligent automation that reduces admin burden, improves patient flow, and keeps your systems running without interruption - fully aligned with NHS data and compliance standards.

Talk to Our Healthcare Team

99.9%

Uptime Commitment

Critical systems that practices depend on

<10 min

Critical Response

For patient-facing system issues

DSP Toolkit

Compliance Ready

We know the standards inside out

NHS-Aware

Support Team

Familiar with EMIS, SystmOne and Docman

What We Provide for NHS & Primary Care Organisations

Clinical Systems & IT Support

Managed IT Support for GP Practices

Responsive helpdesk and on-site support for surgeries of all sizes. We keep your clinical systems, workstations, and networks running reliably so appointments aren't disrupted and staff aren't left waiting for a fix.

Practice Onboarding & IT Lifecycle Support

Smooth onboarding for new clinical and admin staff - device build, account creation across NHS Mail, clinical systems and 365, smartcard provisioning, secure offboarding when people leave. The unglamorous IT lifecycle work that practice managers don't have time to chase.

EMIS, SystmOne & TPP Integration Support

We support and troubleshoot your clinical system integrations, ensuring smooth data flow between EMIS Web, SystmOne, TPP, and third-party applications - reducing duplicate data entry and minimising risk.

Compliance & Security

NHS-Compliant Cloud & Data Storage

Secure, encrypted cloud environments aligned with NHS DSPT requirements and UK GDPR. We help practices migrate from legacy storage solutions to modern, compliant infrastructure without disrupting day-to-day operations.

Cyber Security & DSP Toolkit Support

Protect patient data and achieve your Data Security and Protection Toolkit submission with confidence. We provide ongoing security monitoring, staff awareness support, and documentation to help you meet and maintain compliance.

Network Infrastructure & Wi-Fi

Reliable wired and wireless networking across your surgery or health centre. Whether you're setting up a new branch site or upgrading ageing infrastructure, we design and install networks built for clinical reliability.

Automation & Efficiency

Digital Telephony & Patient Communication

Modern VoIP phone systems with call recording, queue management, and integration with your clinical system. Improve the patient experience at the front door while giving your team better tools to manage demand.

Staff Onboarding & IT Inductions

Streamline the onboarding of new clinical and admin staff with automated account provisioning, device setup, and role-based access controls - reducing the burden on practice managers and ICT leads.

One Support Plan, Built for Primary Care

We only offer our top-tier Peace of Mind plan to NHS and primary care organisations - it is the only package that meets the response times, coverage and compliance expectations clinical settings depend on.

Recommended for Primary Care

Peace of Mind

£20/user/month

Complete support with around-the-clock coverage and fast response times.

AI Helpdesk Chatbot
Desktop / Laptop Backup
24/7 Asset Monitoring
Website Hosting
Online Training
Self-service Knowledge Base
Business-Grade Antivirus
Business-Grade Software Firewall
Managed Software Updates
Unlimited Remote Support Calls
Website Backup
Mobile Phone Support
Unlimited Remote IT Support
10-Minute Response Time
24/7 Support
Office 365 Management
Network Support

Book an NHS Discovery Call

Add your user count and see the full monthly cost before you send it.

EMIS, Docman and SystmOne - 3+ Years of Real Support

We've been supporting practices on EMIS Web, Docman 10 and SystmOne for over three years - dealing with the everyday issues (slow logins, smartcard headaches, document workflow problems) and the harder ones (template debugging, third-party integrations, partner mergers, data migration between systems). When you call us about your clinical system, you're not paying us to read the manual on your time.

EMIS Web - configuration, template work, integration support, performance issues
Docman 10 - workflow design, scanning and routing, third-party connectors
SystmOne - user setup, unit management, reporting, day-to-day troubleshooting
NHS Spine, NHS Mail, smartcards and CIS2 - we handle the connectivity layer too

How We Work With Primary Care Organisations

Discovery & Environment Review

We start with a no-obligation conversation and a thorough review of your current IT environment, clinical systems, and pain points. We take time to understand how your practice operates before recommending anything.

Compliance & Risk Assessment

We assess your current position against DSPT requirements, NHS data security standards, and UK GDPR obligations - identifying gaps and prioritising actions that protect your practice and your patients.

Tailored Solution Design

We design a support and technology package that fits your practice size, budget, and objectives. Whether you need full managed IT, targeted automation, or specific project delivery, we scope it clearly with no surprises.

Implementation With Minimal Disruption

We schedule all changes and installations around your clinical sessions and patient commitments. Where possible, work is carried out outside core hours to avoid any impact on service delivery.

Ongoing Support & Continuous Improvement

Once live, your practice has access to our dedicated support team alongside regular reviews to ensure your technology continues to meet your needs - and to identify opportunities for further efficiency as your network evolves.

Frequently Asked Questions

Do you have experience working within NHS and primary care environments?

Yes. We work with GP practices, primary care networks, and community health organisations and have a solid understanding of clinical workflows, NHS procurement considerations, and the compliance landscape - including the Data Security and Protection Toolkit (DSPT) and NHS GDPR obligations.

Can you support our EMIS Web or SystmOne setup?

We provide support around EMIS Web and SystmOne environments, including connectivity, device configuration, user access management, and integration troubleshooting. We work alongside your clinical system account managers and ICB ICT teams where relevant.

How do you handle data security and patient confidentiality?

Patient data security is central to everything we do in primary care. We operate in line with NHS DSPT standards, UK GDPR, and NHS Digital guidance. All staff involved in NHS work are appropriately trained, and we can provide supporting documentation for your own DSPT submission.

Can you help us with our Data Security and Protection Toolkit (DSPT) submission?

Yes. We can support your DSPT submission by helping you assess your current position, identify evidence gaps, implement required controls, and maintain the documentation needed for annual renewal. We work with practices that are completing this for the first time as well as those looking to improve their score.

We're a small single-handed practice - is managed IT support affordable for us?

Absolutely. We support practices of all sizes, from single-handed GPs to large multi-site PCNs. Our services are priced to reflect the scale and complexity of your environment, and we'll always be transparent about costs before anything is agreed.

Can you help us automate appointment booking or reduce our phone call volume?

Yes. We design and implement AI-assisted automation workflows that can handle appointment reminders, rescheduling requests, routine patient communications, and administrative tasks - reducing inbound call volume and freeing up reception staff without removing the human element where it matters most.

What happens if we have a critical IT failure during a clinical session?

Our managed support agreements include priority response arrangements for critical system failures during clinical hours. We aim to provide immediate remote triage and, where required, escalate to on-site support as quickly as possible. We'll agree specific response time commitments with you as part of your support contract.

What Primary Care Teams Say About Working With Us

Our practice manager went from spending half her day chasing IT issues to spending almost none of it. The response time alone has changed how the building runs.

We finally have someone on the phone who actually knows EMIS and doesn't need everything explained from scratch. That alone has been worth it.

Our DSP Toolkit submission used to be a panic. Last year it was just a series of small jobs across the year, signed off in a morning.

Ready to Reduce the Technology Burden on Your Practice?

Whether you're a single-handed GP, a busy PCN, or a community health team, we'd love to understand your challenges and show you how the right technology can make a real difference. Get in touch for a straightforward, no-obligation conversation.

Get in Touch Today